Reference

How n1ko Handles Your Personal Information

Your account data, payment details and browsing activity on n1ko are handled with a clear and specific purpose — nothing collected without reason, nothing shared without your knowledge. Access to and use of this platform depends on your local law and eligible regions.

Account data protectedbKash, Nagad, Rocket payment info handled securelyNo third-party sale of your dataYou can request data access anytimeBangladesh-focused data practices

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HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We have built specific practices around each part of your data journey — from the moment you deposit via bKash through to how long we keep your account records. Nothing is managed loosely. Here is exactly what each area covers.

Cookies and Tracking

We use cookies to remember your session, keep your account logged in across mobile and desktop, and measure how pages load. You can manage cookie preferences through your browser settings at any time.

Account Security Practices

Your account is protected by OTP verification on login and password reset flows. We do not store your bKash, Nagad or Rocket PIN — those stay entirely within the respective wallet apps.

Data Retention Period

We keep your account data for as long as your account is active and for a defined period after closure, in line with applicable record-keeping obligations. You can request deletion once that period expires.

Who to Contact for Changes

To update personal details, correct inaccurate information or request that we restrict processing of your data, contact support via live chat or email with your account ID and the specific change you need.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of the information we hold, or need to flag a concern about your account privacy, our support team is ready to help. Reach us through any of the channels below and we will respond as quickly as we can with a clear answer.

Live Chat Open the chat window directly from your account dashboard. Our team handles privacy queries alongside general account help — no separate queue needed.

Email Support Send your privacy request or data access query to our support email. Include your registered account details so we can verify and respond accurately.

Account Help Centre Log in, head to account settings, and find the privacy and data section. You can submit a data access request or update your communication preferences there.

What We Collect and Why We Collect It

n1ko Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect technical data automatically: your device type, browser, IP address and session

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activity. This helps us keep your account secure and ensure the platform loads correctly on your mobile. Payment-related data tied to bKash, Nagad and Rocket transactions is retained only as long as necessary to process your request and meet any applicable record-keeping obligations under the law.
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We do not collect more than we need. If you reach us through our support channel, we log that communication to follow up properly. Data collected through your account wallet activity — including deposit and withdrawal requests — is processed internally and is not passed to
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unrelated third parties for marketing. Your use of this platform and any data obligations depend on local law and the eligible regions we are able to serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we get most often about data, account privacy and how your information moves through n1ko. Straightforward answers, no legal fog.

We collect the details you provide at registration — name, contact info, chosen payment method — plus device and session data generated when you browse. Nothing beyond what your account activity generates.

Payment data tied to bKash, Nagad or Rocket is processed to complete your transaction only. We do not share it with unrelated third parties or use it for external marketing purposes.

Log in, go to your account settings, and submit a data access request through the privacy section. Alternatively, contact support via live chat or email with your account ID and we will respond with what we hold.

Yes. Once your account is closed and the applicable retention period has passed, you can request deletion. Contact support with your account details and we will walk you through the process.

We use cookies for session management, login persistence and page performance. You can adjust cookie preferences in your browser settings at any point — though some features may work differently without them.

Reach our support team through live chat or email. Include your account ID and a clear description of your concern. We treat every data complaint seriously and will follow up with a specific response.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoN1Ko Glossary

How n1ko Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Cookies and Tracking

Account Security Practices

Data Retention Period

Who to Contact for Changes

Contact Us About Your Privacy Rights

Your Privacy Questions, Answered Directly

01 What personal data does n1ko actually collect from my account?

02 Is my bKash or Nagad payment data shared with anyone outside n1ko?

03 How do I request a copy of the data n1ko holds about me?

04 Can I ask n1ko to delete my account data?

05 Does n1ko use cookies, and can I turn them off?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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